A Study of the Association between Job Competency, Service Quality, Relationship Quality and Customer Satisfaction-Example of a Military Unit
碩士 === 崑山科技大學 === 企業管理研究所 === 104 === This study aims to verify the associations between professional competency, service quality and customer satisfaction in a military unit and its subsidiaries. We further examines whether the service quality is the mediating variable between “professional compete...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2016
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| Online Access: | http://ndltd.ncl.edu.tw/handle/4ev925 |