Using PZB Model for Kaohsiung Public Bike Service Quality Expectations and the Actual Perception of Importance
碩士 === 國立高雄應用科技大學 === 工業工程與管理系碩士班 === 104 === This paper proposed a PZB service quality model to compare and analyze the service quality between the expected degree of attention and the perception of the actual, and which is applied in public bicycle in Kaohsiung, which make service providers become...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2016
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| Online Access: | http://ndltd.ncl.edu.tw/handle/30663824058424542918 |