Service Quality Assessment of Home-Delivery Provider Using Kano and IPA Model - A Case Study of President Transnet Corporation
碩士 === 國立政治大學 === 企業管理研究所(MBA學位學程) === 104 === The advancement of Internet technology has resulted in the raise of virtual channel industry, and ultimately prompted the growth of the home-delivery industry. With the continuing growth of its market size, home-delivery providers are facing fierce...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2016
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| Online Access: | http://ndltd.ncl.edu.tw/handle/b5wtcz |