服務補救類型和補救效果間之關係探討:以性別和外表為干擾變數
碩士 === 國立勤益科技大學 === 企業管理系 === 104 === As service industry contributes and increases the growth of GDP around the world, the quality control and recovery mechanism in service industry attract more and more attention for academics and practitioners. However, due to the particularity of catering servic...
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2016
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| Online Access: | http://ndltd.ncl.edu.tw/handle/84837228102847449508 |