貨櫃航運業服務補救與品質改進之研究-以中區為例
碩士 === 國立勤益科技大學 === 流通管理系 === 104 === This research aims to explore the service recovery measures taken to ease unsatisfactory customer sentiment when service failures arise in the container shipping industry, thus enabling container shipping industry members to make the most effective investment in...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2016
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| Online Access: | http://ndltd.ncl.edu.tw/handle/2zx9db |