顧客線上服務補救影響滿意度與再購意圖之研究
博士 === 國立高雄第一科技大學 === 管理學院博士班 === 104 === Through on-line information and communication technology, the Internet enables customers to shop in any occasions. Service quality and service recovery has been found to play a significant role in customer satisfaction and future purchase intentions. Many st...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2016
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| Online Access: | http://ndltd.ncl.edu.tw/handle/r3v5j9 |