廣義Kano二維品質模型－以國道客運之服務品質為例
碩士 === 國立高雄第一科技大學 === 運籌管理研究所 === 104 === With the development of economy in recent years, quality has become the core competitive factor for service industries. Traditionally, quality is recognized as one-dimensional; that is, the higher the performance of a service quality is, the higher the satis...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2016
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| Online Access: | http://ndltd.ncl.edu.tw/handle/f62v7s |