The Relationships among Service Failure, Service Recovery, Tourists Satisfaction and Revisit Intention: A Study of Tourism Industry in Ho Chi Minh City in Vietnam
碩士 === 國立澎湖科技大學 === 觀光休閒系碩士班 === 104 === Vietnam Tourism Industry was flourished in the last ten years. However, Vietnam service industry usually happens in the situation of service failures. Therefore, the study is going to investigate foreign tourists in Ho Chi Minh City in Vietnam's percepti...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2016
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| Online Access: | http://ndltd.ncl.edu.tw/handle/k58m66 |