How A Firm’s Customer Relationship Management Fosters its Capabilities of Problem Solving for Customers:A Case of M Company

碩士 === 國立臺南大學 === 經營與管理學系科技管理碩士在職專班 === 104 === This study focused on M companies how to establish good communication channels with customers apprised of the issues faced by customers, the further help customers solve problems, and to understand and influence the behavior of customers, and finally a...

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Bibliographic Details
Main Authors: Fu-Yuan Liu, 劉馥源
Other Authors: Hsien-Che Lai
Format: Others
Language:zh-TW
Published: 2016
Online Access:http://ndltd.ncl.edu.tw/handle/45705459340045197759