Can we build customer loyalty without personnel service?
碩士 === 國立臺北大學 === 企業管理學系 === 104 === Purpose – The purpose of this study is to identity E-service quality, emotions and satisfaction determinants of customer loyalty towards mobile banking, including interrelationships, and to understand the process by which the affective commitment antecedents infl...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2016
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/30856307396326058916 |