The Relationship between Abusive Supervisor and Employees’ Service Performance：The Mediating Effect of Emotional Labor and The Moderating Effect of Surface Acting Self-Efficacy
碩士 === 國立臺灣科技大學 === 企業管理系 === 104 === Drawing on conservation of resources theory, this research examines the linkage between abusive supervision and frontline employees’ service performance, focusing on the mediating role of surface acting and ego depletion as well as the moderating role of surface...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/phab8t |