Explore the Typology of Service Failures and Service Recoveries for Shopping Center: Application of Critical Incidents Technique
碩士 === 東吳大學 === 企業管理學系 === 104 === In recent years, with economic development and increasing public consumption, retailing from small department store evolved into today's shopping malls. In addition to a wide range of merchandise, features of shopping mall, convenience, and habits, perfect ser...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2016
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| Online Access: | http://ndltd.ncl.edu.tw/handle/sj6fqw |