Study of the relationship between emotional labor and emotional exhaustion in service employees: the moderating effect of online social support
碩士 === 世新大學 === 觀光學研究所(含碩專班) === 104 === In a very competitive business, service industry is usually required to provide an excellent service quality and recovery strategies for service failure. It also faces the challenge of meeting some customers’ extraordinary requirements. However, in the proces...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2016
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| Online Access: | http://ndltd.ncl.edu.tw/handle/j23vfw |