A Study of Restaurant Service Failure and Service Recovery from the Manager Perspective in the wowprine group
碩士 === 樹德科技大學 === 經營管理研究所 === 104 === Service failure will cause negative perception and also the reason for customers to be patronized or not, regarding to the research most of the failure service cannot be able to provide the required needs,the delay service that fails to the standard of procedu...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2016
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| Online Access: | http://ndltd.ncl.edu.tw/handle/844k7t |