The Influence of Service Orientation on Service Sabotage Through the Mediating Effect of Emotional Labor
碩士 === 東海大學 === 餐旅管理學系 === 104 === Harris and Ogbonna proposed the concept of services sabotage. Previous study mostly devoted to understand how employees engage in service sabotage through quantitative researches. To date, research into service sabotage is limited to descriptive research in this ar...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2016
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| Online Access: | http://ndltd.ncl.edu.tw/handle/3am7yk |