The Study of Service Quality Difference in District Offices of New Taipei City: Applying the Kano Model
碩士 === 淡江大學 === 公共行政學系公共政策碩士在職專班 === 104 === Objectively evaluating the service quality of the Taiwan public service is difficult for the governor, because his/her milieu differs from that of the citizen. Therefore, the perception discrepancy of service quality (PDSQ) between “the service quality wh...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2016
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| Online Access: | http://ndltd.ncl.edu.tw/handle/d5vr3j |