Examining the Influence of Emotional Intelligence on Customer Loyalty-The Mediating Role of Customer-Oriented Behavior
碩士 === 淡江大學 === 企業管理學系碩士在職專班 === 104 === Facing the increasingly fierce competition of the financial market, management of financial institutions has to help financial consultants make use of their own emotional intelligence to deal with the various customer needs so as to enhance customer loyalty....
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2016
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/gc6h9c |