Service Quality Improvement and Service Recovery-A Case Study of Repair Department in TaoYuan Sales Office at Taiwan Power Company

碩士 === 中華大學 === 企業管理學系 === 105 === With the global economic environment changes, the economic development of the majority of developed countries is dominated by the service sector. The service sector is closely related to people's life and plays an important role in economic development and emp...

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Bibliographic Details
Main Authors: WU,YA-CI, 吳雅琪
Other Authors: TENG,HSISO-LIN
Format: Others
Language:zh-TW
Published: 2017
Online Access:http://ndltd.ncl.edu.tw/handle/8ezpzu