Studying on Revised Conceptual Model and Zone of Tolerance for Assessing Hotel Service Quality
博士 === 中華大學 === 科技管理博士學位學程 === 105 === Service quality has been identified as crucial for enterprises and is studied to assist managers in making decisions and thus to improve overall efficiency and profits. To understand service quality, identifying the quality and variety of services and products...
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| Format: | Others |
| Language: | en_US |
| Published: |
2017
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| Online Access: | http://ndltd.ncl.edu.tw/handle/32468037081617293279 |