Using Kano Model to Explore the Service Quality and Customer Satisfaction of Passenger High-speed Ship
碩士 === 朝陽科技大學 === 工業工程與管理系 === 105 === Abstract This study investigated the service quality and customer satisfaction of passengers traveling on high-speed passenger ferries (hereafter referred to as “passengers”). A Kano two-dimensional model was applied to identify the perception that passengers h...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2017
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| Online Access: | http://ndltd.ncl.edu.tw/handle/93238959511969423198 |