The Effect of Perceived Justice on Customer Satisfaction after a Service Failure in Restaurant
碩士 === 義守大學 === 管理碩博士班 === 105 === This study examines the influences of perceived justice on customer satisfaction after a service failure occurs and how customer satisfaction affects customer loyalty as well as word-of-mouth intention. This study focuses on the concept of justice theory and three...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2017
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| Online Access: | http://ndltd.ncl.edu.tw/handle/78664498690111650799 |