The Impacts of Customer Complaints Handling Behaviors on Service Quality, Customer Satisfaction and Loyalty in Banking Industry
碩士 === 國立彰化師範大學 === 企業管理學系 國際企業經營管理(IMBA) === 105 === Customer complaints occurs much often than before due to the consumer awareness in recent years. How to handing complaints appropriately becomes an important and issue challenge for banking industry. We first reviewed related literature and prop...
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2017
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| Online Access: | http://ndltd.ncl.edu.tw/handle/e236zx |