The Study of Customer Perceived Justice, Emotion and Behavioral Intentions under Restaurant Service Failure
博士 === 國立東華大學 === 企業管理學系 === 105 === This study explores the positive and negative emotions and different types of behavioral intentions generated from perceived justice due to various failures when customer encounter the context of service failure for restaurant service treatment process based on t...
| Main Authors: | , |
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| Format: | Others |
| Published: |
2017
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| Online Access: | http://ndltd.ncl.edu.tw/handle/9bt49x |