Exploring the Impact of Service Recovery Attitude on Customer Satisfaction and Loyalty in the catering service ─ comparing high versus low service level
碩士 === 國立高雄第一科技大學 === 行銷與流通管理系碩士班 === 105 === The development of catering service has gradually become the main trend in Taiwan’s business service sector, and the hobby of eating out is already integrated into Taiwan’s lifestyle. However, the service of each restaurant is different, and human n...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2017
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| Online Access: | http://ndltd.ncl.edu.tw/handle/hec53p |