An assessment on effective Customer Service Training Program to increase Customer Experience Management and Service Delivery, Case study on Singapore Airlines
碩士 === 國立臺灣大學 === 企業管理碩士專班 === 105 === Excellent customer services is an essential winning factor in the competitive service industry, it can increase customer satisfaction, customer loyalty and customer experience. Creating a high standard level of customer service can also increase the effectivene...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2017
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| Online Access: | http://ndltd.ncl.edu.tw/handle/99207111656689915801 |