Case study-improve service quality and reduce operation risk for the bank
碩士 === 國立臺灣科技大學 === 財務金融研究所 === 105 === The purpose of this research is to understand the challenge of front-line team members in financial institution when they provide service to customers. As different customers may have different requirement or standard regarding service quality, therefore, it i...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2017
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| Online Access: | http://ndltd.ncl.edu.tw/handle/75w9td |