Using PZB and IPA in the Study of Motor Vehicles Office’s Service Quality and Customer Satisfaction
碩士 === 國立虎尾科技大學 === 工業管理系工業工程與管理碩士在職專班 === 105 === The concept of service quality has received a lot of attention in recent years. Therefore, the government also introduces quality management approach to the Motor Vehicles Office in the Ministry of Transportation and Communications in order to impro...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2017
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| Online Access: | http://ndltd.ncl.edu.tw/handle/55wy8e |