The Effects of Service Recovery, Service Recovery Satisfaction on Job Satisfaction, Turnover Intention：Case Study in Electronic Manufacturing Production Line
碩士 === 聖約翰科技大學 === 工業工程與管理系碩士在職專班 === 105 === Service recovery refers to the remedial response measures of service companies who are dissatisfied with the customer's failure in the event of failure and error in the service of the customer. This study explores the impact of the operations on the...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2017
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| Online Access: | http://ndltd.ncl.edu.tw/handle/90431478762525296079 |