Salesperson’s regulatory focus, mood and customer’s satisfaction:The mediated moderating role of emotional intelligence.
碩士 === 元智大學 === 經營管理碩士班(領導學程) === 105 === Cheap and good quality is the key successful factor for retail industry to sustain competition advantage and customer satisfaction in the past, but, now it’s getting more and more important factor is the service interaction quality between the first line of...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2016
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| Online Access: | http://ndltd.ncl.edu.tw/handle/kb8bnv |