Application of IPA Matrix to Examine Hospital Medical Service Quality
碩士 === 中山醫學大學 === 醫學資訊學系碩士班 === 106 === In this study, a structural questionnaire consists of patients’ socio-economic data and SERVQUAL scale with 22 items, was used to collect the expected importance and perceptive satisfaction of service quality before and after the medical service. Patients from...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2018
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| Online Access: | http://ndltd.ncl.edu.tw/handle/7s333c |