Effects of Customer Service Quality on Customer Satisfaction and Loyalty－Case of Vietnam VP Bank
碩士 === 朝陽科技大學 === 企業管理系 === 106 === Abstract Nowadays, it is oblivious that customers are important stakeholders in a service firm due to the increasing competition of service business. Customers’ satisfaction has been a factor having great impact on a firm’s interest. Defining factors that affect c...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2018
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/jqepcg |