The investigation of service quality, customer satisfaction and customer loyalty in hostel industry: the case study of hostels at French Quarter in Hanoi, Viet Nam.
碩士 === 開南大學 === 觀光運輸學院碩士班 === 106 === The hospitality and tourism industry is one of the most profitable industries in the world. The current environment for the hospitality and tourism industry is getting extremely competitive. Therefore, to satisfy their customers, companies must provide high leve...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2018
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| Online Access: | http://ndltd.ncl.edu.tw/handle/d5gseg |