The Relationship among Service Quality, Customer Satisfaction and Loyalty- Example as a Telecommunication Company
碩士 === 嶺東科技大學 === 企業管理系碩士班 === 106 === Based on customer loyalty, this study explores the relationship among service quality, customer satisfaction, and customer loyalty in a telecommunications industry. It uses telecommunication company's mobile phone users as the main research object and adop...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2018
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| Online Access: | http://ndltd.ncl.edu.tw/handle/cqpqba |