The study of service recovery’s moderating effect on the relationship between service failure and customer satisfaction–an example from military non-profit organization

碩士 === 銘傳大學 === 公共事務學系碩士在職專班 === 106 === Due to the social change and economy growth, the level of material life drives consumers’ consuming ability to a higher level. The concept of service satisfaction becomes one of the most crucial factors for business administration and management. It is hard t...

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Bibliographic Details
Main Authors: GAO,SHU-HUA, 高淑華
Other Authors: LIU, HSIANG-TE
Format: Others
Language:zh-TW
Published: 2018
Online Access:http://ndltd.ncl.edu.tw/handle/h87cgz