The study of service recovery’s moderating effect on the relationship between service failure and customer satisfaction–an example from military non-profit organization
碩士 === 銘傳大學 === 公共事務學系碩士在職專班 === 106 === Due to the social change and economy growth, the level of material life drives consumers’ consuming ability to a higher level. The concept of service satisfaction becomes one of the most crucial factors for business administration and management. It is hard t...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2018
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| Online Access: | http://ndltd.ncl.edu.tw/handle/h87cgz |