The Exploration of Service Recovery Satisfaction and Customer Loyalty – From the Perspective of Hotel Star-rating, Position and Failure Severity
碩士 === 國立勤益科技大學 === 企業管理系 === 106 === With the rapid rise of the tourism industry in recent years as well as the information technology development and traffic convenience improvement, the tourism information can be found out quickly where the tourism industry and hotels conduct more and more activi...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2018
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| Online Access: | http://ndltd.ncl.edu.tw/handle/5r45ha |