An Empirical Study of the Relationships of Service Quality, Customer Satisfaction and Customer Loyalty: The Case of Medical Service Industry
碩士 === 國立東華大學 === 企業管理學系 === 106 === With the increase in consumerism and patient autonomy, the medical service industry becomes ever competitive as the number of medical institutions rises. As management faces difficult challenges, attracting new patients, building patient loyalty, and improving pa...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2018
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| Online Access: | http://ndltd.ncl.edu.tw/handle/p454qg |