Applying Importance-Performance Analysis to Explore Service Quality of Commercial Bank
碩士 === 國立高雄科技大學 === 金融資訊系 === 107 === This study mainly focuses on investigating the service quality of the commercial bank. Cross-Analysis, Independent Sample T-test, One-Way Analysis of variance, and IPA were all used in the study. The purpose of the study is to investigate the correlation and di...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2019
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| Online Access: | http://ndltd.ncl.edu.tw/handle/zq46q3 |