A Study on Freight Forwarders’ Service Quality, Relationship Quality and Customer Loyalty: Using Corporate Reputation as a Moderator
碩士 === 國立臺灣海洋大學 === 航運管理學系 === 106 === The purpose of this study is to identify the relationship between service quality, relationship quality and customer loyalty. It is believed that "trust", "commitment" and "customer satisfaction” are the main variables to successful rel...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2017
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| Online Access: | http://ndltd.ncl.edu.tw/handle/q7fnp2 |