A Study on the Service Quality and Satisfaction of Taoyuan Metro
碩士 === 國立臺北大學 === 公共行政暨政策學系 === 106 === The purpose of this research is to understand the thoughts of passengers on the service quality of Taoyuan Metro airport line through P.Z.B model, that is, the gap between expected and perceived service so as to provide reference of improvement to managers. T...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2018
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| Online Access: | http://ndltd.ncl.edu.tw/handle/56t394 |