A Study on the Innovative Service Model of Enterprise Call Center by Utilizing Artificial Intelligence

碩士 === 國立臺灣大學 === 臺大-復旦EMBA境外專班 === 106 === The artificial intelligence technology has demonstrated a revolutionary progress during the past decade, not only in theory and algorithm breakthrough but also in various practical applications such as in the Call Center Industry. Call Center has become a...

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Bibliographic Details
Main Authors: Wen-Hsiang Yang, 楊文祥
Other Authors: 李吉仁
Format: Others
Language:zh-TW
Published: 2018
Online Access:http://ndltd.ncl.edu.tw/handle/4b9s9z