The Impact of Financial Services Quality on Satisfaction and Behavior Intention for Bank Customers
碩士 === 世新大學 === 資訊管理學研究所(含碩專班) === 106 === This thesis investigates the impact of service quality of financial institutes to customer satisfaction and to behavior intentions. Four issues are addressed: the impact of service quality on customer satisfaction. The impact of service quality on behavior...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2018
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| Online Access: | http://ndltd.ncl.edu.tw/handle/93y9y9 |