Evaluation and Solutions in service quality through customers perception in Vietcombank-Vietnam commercial bank
碩士 === 國立臺北科技大學 === 管理國際學生碩士專班 (IMBA) === 106 === This study aims to identify service quality in Vietnam banks by determining different dimensions of service quality in banks by adapting and modifying the SERVQUAL and SPSS scale. It is believed that the present study of service quality will provide...
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| Format: | Others |
| Language: | en_US |
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2018
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| Online Access: | http://ndltd.ncl.edu.tw/handle/8mzm2x |