E-commerce service recovery for relationship quality and the impact of repurchase intentions
碩士 === 致理科技大學 === 企業管理系服務業經營管理碩士班(含碩士在職專班) === 107 === In the E-commerce store transaction, the enterprise provides a good service recovery to the customer in the case of dissatisfaction with the product or service, strengthens the quality of the customer relationship quality, and then influences th...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2019
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/459nj3 |