O2O Tax Refund Process Improvement Based on Customer Journey Map and Service Blueprint
碩士 === 大葉大學 === 資訊管理學系碩士班 === 107 === Purpose: Improve Taiwan's tax refund process and increase the willingness of foreign visitors to come to Taiwan. Design/methodology/approach: Double diamond service design approach with customer journey maps and service blueprints in service design tools. I...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2019
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| Online Access: | http://ndltd.ncl.edu.tw/handle/b6338y |