| Summary: | 碩士 === 大葉大學 === 管理學院碩士在職專班 === 107 === As in many developed countries, the service industry is already the main driving force for Taiwan’s economic development. Therefore, strengthening the management capabilities of service providers has acquired its specific relevance. Hence, service providers should reinforce all aspects of the service profit chain to provide customers with satisfactory service while maintaining satisfaction with working conditions among employees. Establishing a high degree of organizational commitment is the key to pursuing sustainability.
This study examines service industry employees in Changhua as the research object, and explores the relationships among their perceptions concerning the employee benefits system, salary fairness, employee job satisfaction and organizational commitment. Convenience sampling was administered to collect 342 valid questionnaires. The data was further analyzed by applying relevant statistical tools. The results showed that the perceived welfare system and perceived salary fairness were positively related to employee job satisfaction, and the influence of perceived welfare on employee job satisfaction is greater than the influence of perceived salary fairness on job satisfaction. There is also a significant positive relationship between employee job satisfaction and organizational commitment.
This study demonstrated how a fair salary and employee benefits system can enhance employee satisfaction, and also further enhance its commitment to the organization. This commitment is the cornerstone for front-line personnel to provide satisfactory service to customers. Service providers should consider how to develop an employee benefits system that satisfies employees’ demands, and also a salary system that employees are going to accept as being reasonable, as well as establish a sense of identity and commitment to the organization.
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