Application of Kano Two Dimensional Quality Model for The Service Quality of Retail Industry
碩士 === 輔仁大學 === 統計資訊學系應用統計碩士在職專班 === 107 === Whether it is a retail business with physical or physical storefronts, it is necessary to provide customer-related customer service. In the future, service will be a differentiated element for each company to gain competitive advantage. This study collect...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2019
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| Online Access: | http://ndltd.ncl.edu.tw/handle/c8jnk8 |