A Study of Service Quality and Satisfaction Appling PZB Model and Expectation Confirmation Theory - Taking "County and City Reserve Command in Southern Region" as an Example

碩士 === 崑山科技大學 === 企業管理研究所 === 107 === Recently, due to the social service to the "customer-oriented" type, and because of the financial difficulties of the government, the public's social status to the national army plummeted, resulting in a negative perception of the inefficiency of...

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Bibliographic Details
Main Authors: YANG,CHENG-HAN, 楊政翰
Other Authors: LEE,LI-YUEH
Format: Others
Language:zh-TW
Published: 2019
Online Access:http://ndltd.ncl.edu.tw/handle/64mc9z