The Factors Affecting Customer Satisfaction in the Hotel Industry- A Case Study of Muong Thanh Grand Ha Long Hotel
碩士 === 美和科技大學 === 企業管理系經營管理碩士班 === 107 === In order to improve the quality of hotel services and increase customers’ satisfaction with the hotel stay, it is important for the hotel managers to have knowledge and understandings of quality standards of customers. Customers’ evaluation of the hotel exp...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2019
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| Online Access: | http://ndltd.ncl.edu.tw/handle/9yxqhw |