| Summary: | 碩士 === 國立成功大學 === 企業管理學系 === 107 === Since instant messaging is fast to transfer the information and easy to use, so many companies trying to use instant messaging to replace the traditional communication tools. However, some strengths aren't always advantages. When the employees are using instant messaging in the work, they might feel their loading is more than before, and they are also forced to receive the information after work. Employees' perceptions of instant messaging can affect their satisfaction and effectiveness in communication and also affects their practices.
This study was conducted by an online survey from 891 samples those whom are using instant messaging as the regular communication at their work. There are 595 validated samples (66.77%) and the data were applied by SPSS 17.0 to the background data analysis, and Smart PLS 2.8.1 to the hypothesis structural equation modeling examine in respectively.
The results of this study shows: (1) in relation to perceived usefulness, perceived ease of use, workload and the compatibility after applying instant messaging with current work does directly affect communication satisfaction and as well as job performance. (2) in relation to perceived usefulness, perceived ease of use and compatibility after applying instant messaging with current work can directly affect communication effectiveness and also affect their job performance. (3) a negative correlation between workload and communication satisfaction from instant messaging application. (4) the higher communication satisfaction, the less communication confliction, moreover, the higher communication satisfaction, the higher improvement to the work relationship.
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